HomeCharlotte Web Site Privacy Policy

HomeCharlotte Privacy Policy
At HomeCharlotte we are aware of the need for being a good steward of your private information. We are also aware that the term “private” is entirely subjective and may possess differing meaning to alternate users. Therefore we have compiled the following information in an effort to describe the typical uses of your personal information. If, after reviewing this document, you still do not feel confident in your understanding of our policy regarding your personal information please notify us at support@homecharlotte.com .

Why we gather information from you
HomeCharlotte offers a variety of programs and services to you from personalized home searches to online mortgage applications. We collect and retain information about you only when we believe it will help us provide you with the services and products that you desire.
Personalized Home Search and HomeAlert Registration
When you sign up for our personalized home search, we may use that information to notify you about important functionality changes or added features to our web site, new HomeCharlotte products or services, and special offers we think you'll find valuable.

Online Forms
When you request other information from us through our various order forms, we need to know your name, e-mail address, mailing address and telephone numbers so we can be sure to get in touch with you when and how you ask us to. Any information which is necessary to process a mortgage application and to obtain your credit report shall be handled through our mortgage affiliate entirely. We will not obtain your credit report without your authorization, but we cannot you cannot be approved for a mortgage loan without it.

How we protect your financial information?
When you supply personal information which you would not want available to the general public we offer the use of a secure server. The secure socket layer software (SSL) encrypts all information you input before it is sent to us. Even though you may not see a padlock in the bottom of your browser window, rest assured that all the information you enter is encrypted before being sent to our order center. The information we receive from you also is protected against unauthorized access once we receive it. We limit access to your information to employees who have a business reason for accessing it. We also educate our employees about the importance of your privacy through our educational programs and company policies.


Links to other web sites
Our web site contains links to and from other web sites and may be in the form of display advertising. We cannot guarantee that web sites other than.HomeCharlotte.com will respect and protect your Personal Information in the same manner that we do. We urge you to go to and read the Privacy Statements of other web sites when you visit them for your own protection. We also are not responsible for the content of web sites other than HomeCharlotte.com.

Your consent
When you provide us with Personal Information, you consent to the collection and use of this information by HomeCharlotte. If we decide to change our privacy policy, we will post changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

What information is collected from me?
The kinds of information we collect from you will vary, depending on how you use the Site. It's possible to browse the Site without submitting any Personal Information whatsoever, however, if you choose to take advantage of some of our products and services, you may be asked to provide information such as a user name and password, your full name, e-mail address, phone number, address, or, for certain financial products or services, your Social Security number and banking information, and for certain e-commerce transactions your credit card information. Whenever we ask for this kind of information, we strive to provide a link to this Privacy Policy to help you understand how your personal information will be used before you decide whether to disclose it.

We may provide some of this information to our site partners for purposes of providing you with information you request, with one of our independent sales agents to follow up with you in connection with materials you request and as a part of our mailings and solicitations to prospective customers. The information you provide will also be utilized for market research purposes, for project planning or for development of prospect lists for HomeCharlotte marketing.

In addition, we use your IP address to help diagnose problems with our server, to administer our Web site, and to communicate with you after you have sent us e-mails. If you send us e-mails, from time to time we may use information about your preferences and interests to send updates to you about HomeCharlotte services, listing special offers, or information about our affiliate companies that may be of interest to you.

How is my information used?
HomeCharlotte also may disclose or exchange with others information you have provided to us if we believe that the law requires us to do so or if it is necessary to protect the rights or property of the HomeCharlotte Cmpany, our affiliate companies, our staff or our users. However, HomeCharlotte does not sell, share or transfer your information to outside companies and does not send any correspondence (spam) which is not part of the maintenance or ordinary use of the site for Real Estate activity directly involving the site and its registered users between one another.

HomeCharlotte will use reasonable precautions to keep the information disclosed to us secure and to disclose such information only to third parties we believe to be responsible. However, we are not responsible for any breach of security or for any actions of any third parties that may receive the information. Access to your personal information is limited to people who need it to do their job. For example, if we need to mail something to you, we must share your name and address with a direct mail company. We limit such third parties in their access and use of your personal information.

We need your help in making sure your personal information is correct in our systems. Please notify us of changes to your name, address, title, phone number or email address. You may correct your personal information or select the option not to receive future HomeCharlotte Company contacts (i.e. mailings, calls, etc.) by going emailing us at the address below. In the event you elect not to receive any future contacts from HomeCharlotte, we will endeavor to remove your name from all of our contact lists; however, we can only promise to endeavor to remove you from any lists we control. We shall have no liability under this Promise for our failure to accomplish this objective. If you have questions, you should direct them to support@homecharlotte.com

Member Agents and Referrals
If you have indicated that you want to be contacted by listing agents, we may use the information we collect to select which names to provide to a particular agent in order to present you with listings and services that we believe will be of interest to you, but we will not disclose this type of information, other than your Contact Information to any such agent.

HomeCharlotte may use anonymous data automatically gathered by our servers so that we can understand how to make the site more convenient and useful to our audience. This information may also be shared among our partner sites and used for similar purposes. In addition, we may share this information, in aggregate form, with our current and potential advertisers or marketing allies so they can try to present advertisements and content more effectively. We may also use aggregate information to share information with the public regarding products, services, content or tools that may of interest to them.

Referrals
If you participate in any referral service we may offer, we will use the information you submit to determine which of our participating professional(s) may be able to serve your needs. We may then forward your name, Contact Information and other responses contained on our sign-up form to the selected professional(s), who may then contact you using that information. Any information you provide also may be used by us in accordance with the uses set out in the registration section, above. In some cases we may store these communications to home professionals or other third parties, but solely for the purpose of assisting the professional in tracking their communications.

Company Transfer
If we sell a division, merge with another company or spin off a business, your information may be included in such a transaction. However, if such a transaction occurs you will be notified of the event and give you an opportunity to respond.

Registration
Registration: The personal information you provide when you become a registered user of the HomeCharlotte site is used primarily to help us customize your online experience. This personal information may also be shared among the Sites to make your use of the Sites more convenient by, for example, limiting the number of times you have to register with us. Your e-mail address serves as a unique identifier in our record system, and it is used together with your password to prevent unauthorized access to any information you choose to store on the Sites. The data you give us about your personal preferences and demographics (e.g., your age, ZIP code etc.) may be used to help us offer content, advertisements, products, and services that we believe will be of interest to you. In addition, we may share this information, in aggregate form, with our current and potential advertisers so that they can present advertisements more effectively. If you forget your password for any registered area of the Sites, we have an automated password recovery system, which can be accessed by clicking on the "Forgot Password?" link on the sign in page. Customer Care does not have access to your password. Please note that we do not knowingly accept or store any Personally Indentifiable Information about any individual under the age of 13 under any circumstances. If we become aware that Personally Indentifiable Information regarding an individual under the age of 15 has been stored, we will promptly delete it from our records.

Unless you specify that you'd prefer not to hear from us, we may also use the e-mail address you provide at the time of registration to contact you for internal promotional or other purposes. You may have these communications terminated at any time. If you indicate, when prompted at any point in the future, that you're interested in hearing from other companies, we may also share your Contact Information with such companies for that purpose. We may have to contact you now and then to inform you of changes to your service, a change in this Privacy Policy or other administrative purposes. These administrative e-mails may also contain some form of advertisements.

How do I "opt-out"?
You also have the ability to terminate e-mail correspondence from us at any time. You may be given the chance to opt-out of direct mailings when you disclose your e-mail address to us. Further, you can reply to any of our mails and type "Unsubscribe" in the subject line or send an e-mail to remove@HomeCharlotte.com with your request and we will promptly remove you from
How can I access and change my information?
To view, edit or delete the personal information you submitted on the Sites during registration or elsewhere as described above, follow the instructions found in your “HomeScreen” .